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Customer Service Representative

Customer Service Representative required to support to customers for company’s products and services. Handling inbound and outbound communication of both a commercial and technical nature, entering customer orders and responding to problems or inquiries. Handles pre-Sales and after-Sales activities as well as looking after export side of the business

Contract role – Galway city

Responsibilities:

  • Respond professional and efficiently to all customer inquiries and requests
  • Responsible for accuracy and relevance of order entry of all customer orders and providing timely commits to customers
  • Responsible for obtaining all relevant information needed for order entry as soon as possible, targeting on enabling prompt and correct order entry
  • Advise Customers regarding order delivery status, products, marketing materials etc.
  • Handle outbound calls to customers to clarify order requirements when necessary
  • Maintain accurate customer master data (ship to, bill to, name etc.)


Requirements:

  • Logistics or Business Degree (or similar experience) desirable
  • 3-5 years demonstrated commercial/customer facing experience
  • Experience managing shipments
  • Strong problem-solving skills
  • Excellent interpersonal skills, including strong verbal skills, proven listening skills and the ability to communicate and verbalize complex information effectively to customers, channel partners & associates
  • Ability to handle multiple tasks in a fast-paced environment & handle difficult interactions with customers
  • Experience working in a team environment


For a confidential discussion and more information on the role, please contact Deirdre Moran.

deirdre.moran@collinsmcnicholas.ie

091 706710