Customer Care Representative (French Speaking)
We are seeking a motivated and customer-focused Customer Care Representative to join a dynamic onsite team environment in Shannon, Co Clare. This role supports order management, inside sales administration, and customer service activities while acting as a key point of contact for pre- and after-sales support.
The successful candidate will work closely with Sales, Logistics, Finance, Engineering, and Technical Support teams to ensure excellent customer service and smooth operational processes.
Key Responsibilities
- Provide phone, email, and web-based support to customers, distributors, dealers, and internal teams regarding: Order status updates, Lead times, Shipments and delivery tracking, Return authorizations, Customer issue resolution
- Manage allocated customer accounts and regional support responsibilities.
- Support resolution of invoicing and account-related queries.
- Collaborate cross-functionally to resolve customer issues and improve business processes.
- Coordinate with Supply Chain and Engineering teams to meet customer delivery requirements.
- Assist with returns, repairs, restocking, and service coordination.
- Accurately process and maintain customer information, sales orders, invoices, agreements, and registrations.
- Participate in continuous improvement and process enhancement initiatives.
Requirements
- Previous experience in a customer service or similar support role is advantageous.
- Experience dealing directly with customers is essential.
- Fluent French and English communication skills, both written and spoken.
- Additional European language skills would be beneficial.
- Basic technical understanding is desirable.
- Good working knowledge of Microsoft Office applications.
- Ability to work in a fast-paced environment and manage pressure effectively.
For a confidential discussion and more information on the role, please contact Jessica Kennedy.
jessica.kennedy@collinsmcnicholas.ie
021 2427110
