Collins McNicholas

Customer Service Representatives required with 3 – 5 years’ experience in a multinational / shared service environment.  Fluency in French  with Italian or Dutch.   Galway city.


  • Ensure all orders are processed accurately and promptly
  • Liaise with various departments i.e., Sales, Warehouse, Accounts Receivable, etc.
  • Ensure that all customer queries – order queries, stock situation, deliveries, invoices – are resolved satisfactorily in line with agreed timelines (SLAs).
  • Process daily invoicing as per the agreed process.
  • Process returns from the customer on time.
  • Adhere to and maintain Standard Operating Procedures. 
  • Participate in internal and external Quality audits. 



  • Minimum 3-5 year’s customer service experience preferably within a multinational / shared services environment
  • Business or other relevant 3rd level qualification desirable
  • Must be fluent in French with Italian or Dutch.  Fluency in English essential.
  • Fluency in an additional European language would be an advantage i.e. German etc.
  • Excellent attention to detail,
  • Excellent communication skills and a professional telephone manner.
  • Strong system skills preferably Microsoft office (e-mail, word processing, spreadsheet).
  • Knowledge of ERP systems is an advantage.

For a confidential discussion and a more detailed job spec (more information on the role), please contact Noeleen Stewart on 091-706712 or email


Firstname (required)

Surname (required)

Your Email (required)

Your mobile (required)

Upload CV (required)


In order to provide you with our services, we need to process certain personal information about you. We will only use your personal information to deliver the job-seeking or related services you have requested.

We seek your consent to store your data and provide you with the best possible service. If you have any questions regarding our legal obligations to you or your rights under the GDPR please refer to our privacy statement which clearly outlines all of your rights.

Related Articles