Collins McNicholas

Customer Service Representatives required with 3 – 5 years’ experience in a multinational / shared service environment.  Fluency in French  with Italian or Dutch.   Galway city.

Responsibilities:

  • Ensure all orders are processed accurately and promptly
  • Liaise with various departments i.e., Sales, Warehouse, Accounts Receivable, etc.
  • Ensure that all customer queries – order queries, stock situation, deliveries, invoices – are resolved satisfactorily in line with agreed timelines (SLAs).
  • Process daily invoicing as per the agreed process.
  • Process returns from the customer on time.
  • Adhere to and maintain Standard Operating Procedures. 
  • Participate in internal and external Quality audits. 

 

Requirements:

  • Minimum 3-5 year’s customer service experience preferably within a multinational / shared services environment
  • Business or other relevant 3rd level qualification desirable
  • Must be fluent in French with Italian or Dutch.  Fluency in English essential.
  • Fluency in an additional European language would be an advantage i.e. German etc.
  • Excellent attention to detail,
  • Excellent communication skills and a professional telephone manner.
  • Strong system skills preferably Microsoft office (e-mail, word processing, spreadsheet).
  • Knowledge of ERP systems is an advantage.

For a confidential discussion and a more detailed job spec (more information on the role), please contact Noeleen Stewart on 091-706712 or email noeleen.stewart@collinsmcnicholas.ie

 

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