Customer Service Executive (2 Opportunities)
Location: Hybrid (Killorglin, Co. Kerry)
3 Days Hybrid (if within commuting distance) | Once Monthly Onsite (if based further away, post-onboarding)
1 Permanent Role | 1 Fixed-Term Contract (12-Month Maternity Leave Cover)
About the Role
We are currently seeking two Customer Service Executives to join a dynamic and customer-focused team supporting clients across the healthcare sector. These opportunities include one permanent position and one 12-month maternity leave contract.
This is a fantastic opportunity to play a key role in delivering high-quality service, ensuring a seamless customer journey from initial enquiry through to order fulfilment.
Based in Killorglin, this role offers a flexible hybrid model — with 3 days onsite for those within commuting distance, or once-monthly onsite attendance for those located further afield following the onboarding period.
You will be at the heart of customer operations, combining strong communication, accuracy, and problem-solving skills to support both customers and internal teams.
Key Responsibilities
- Deliver exceptional customer service across phone, email, and online channels
- Manage customer queries with professionalism, empathy, and efficiency
- Accurately process orders, quotations, returns, and purchase orders
- Maintain high levels of data accuracy to support smooth operations
- Proactively communicate with customers regarding order updates, delays, or issues
- Collaborate with internal teams including sales, purchasing, accounts, IT, and warehouse
- Support the sales team with administrative tasks such as quotations and order processing
- Contribute to achieving team KPIs and supporting month-end activities
- Identify process improvements and support continuous improvement initiatives
- Participate in quality and compliance processes, including QMS and ISO standards
About You
- Previous experience in a customer service role (healthcare or medical device sector an advantage)
- Excellent communication skills with a professional and empathetic approach
- Strong attention to detail and high level of accuracy
- Ability to manage multiple tasks in a fast-paced environment
- Calm, resilient, and solutions-focused when handling customer queries
- Strong problem-solving skills with a proactive mindset
- Proficient in Microsoft Office, particularly Excel
- Self-motivated with the ability to work independently and as part of a team
Why Apply?
- Flexible hybrid working model with strong work-life balance
- Opportunity to work within the growing healthcare sector
- Collaborative and supportive team environment
- Opportunity to contribute to continuous improvement and operational excellence
For a confidential discussion and more information, please contact:
jessica.kennedy@collinsmcnicholas.ie
021 2427110
