Collins McNicholas

Delighted to partner with Critical Healthcare based in Kilbeggan Co. Westmeath to recruit a Customer Service Administrator to cover a Maternity leave contract initially.

The Role:

You will be responsible for providing a key interface with our customers, supporting all aspects of the sales process. Working in a team environment, you will demonstrate excellent external and internal customer focus throughout. Customer Service personnel should possess a friendly upbeat personality, and should be motivated, passionate, and love working with people. 

Key Responsibilities:

  • Liaise with other business functions to resolve queries and improve service to our Customers
  • Deliver ‘best in class’ customer service in order to ensure maximum customer satisfaction
  • Manage all your key accounts efficiently, complete scheduled calls and include details on weekly task report to the manager. 
  • Proactively respond and manage customer calls/queries in a professional manner.
  • Process a large volume of Sales Orders timely & accurately.
  • Proactively manage orders to ensure customer commitments are met, keeping customers informed on order status.
  • Provide Quotations to customers in a timely manner and to a professional standard
  • Identify and assess customers’ needs to achieve satisfaction
  • Build trusted relationships with all customers, visiting customers as required.
  • Promote current marketing campaigns as per marketing schedule
  • Alert Operations Manager to any customer related issues immediately, completing relevant paperwork as required and/or directed.
  • Provide support to the Sales Director and other members of the Team as required
  • Adhere to all company policies and procedures.

Required Experience:

  • Previous experience of customer or sales support is an advantage.
  • Possesses an excellent phone manner and excellent communication skills.
  • Good administrative and IT/computing skills.
  • Actively contribute to the development of a positive team environment, demonstrating a flexible approach.
  • Ensure that work is executed accurately and completely, paying close attention to the detail.
  • Demonstrate excellent organisational skills.

For a confidential discussion and more information on the role, please contact Nicola Egan on 090 64 78104 or email

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