Back to Job Search

Customer Service Administrator

Our client, a global leading asset manager is seeking a Customer Service Administrator. Hybrid working model, based in Shannon. Attractive package on offer. (12-month Contract)


Overview of Responsibilities:

  • Ensure all complaints received are recorded, investigated and responded to in line with relevant legislative and regulatory requirements.
  • Ensure excellent attention to detail with all written complaint responses comprehensively addressing all aspects of the complaint being addressed.
  • Maintain Service Level Agreements (SLA) /Customer Service.
  • Build and maintain first class relationships with internal teams, clients and relevant third parties.
  • Exhibit a strong customer centric focus at all times.
  • Escalate issues/concerns identified through the Complaints handling process.
  • If an error is identified during complaint investigation capture on error system.
  • Complaints data is used as an effective feedback tool to identify training. requirements/process improvements across the business. 

What the ideal candidate looks like:

  • APA Qualification (desired)
  • Experience in Financial Services (desired)
  • Has Complaints Management Experience.

What you get in return:

  • 20 days of annual leave
  • Laya Healthcare
  • Pension
  • Hybrid working model
  • Educational Assistance
  • Life Assurance

For a confidential discussion and more information on the role, please contact Alicja Burchardt.