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Customer Service Administrator

Our client is a leading company in the Medical Devices industry and an exciting opportunity has opened up for a Customer Service Administrator to join their established team located in Killorglin, Kerry. Reporting to the Sales Manager, the Customer Service Administrator will work as part of the Customer Service team to provide excellent sales, administration and support to customers. This position will be hybrid after the initial training period – 3 days in office, 2 from home.

Key Responsibilities:

  • Provide customer services and support to a large database of customers.
  • Perform accurate and timely data entry, order processing, and administration.
  • Ensure delivery of first-class support and service in line with company standards.
  • Meet month-end deadlines and daily KPIs; process quotations and purchase orders.
  • Support internal and territory-based sales teams, including handling customer returns.
  • Collaborate with various internal teams (Accounts, Purchasing, I.T, Marketing, Warehouse).
  • Review and implement more efficient work processes and participate in company initiatives.
  • Perform general administrative duties, ad hoc reporting, and support during ISO audits and events.

Requirements:

  • Previous experience in a customer service/administrative role.
  • Computer literate in Microsoft Office. Knowledge of SAP is also desirable.
  • Driving Licence is required.
  • Excellent interpersonal skills and telephone manner.
  • Ability to deal with several tasks at once and adapt to most situations.
  • Proven attention to detail skills.
  • Experience in the medical device industry is desirable, not essential.
  • Outgoing and receptive communication skills. 

For a confidential discussion and more information on the role, please contact Megan O’Doherty

megan.odoherty@collinsmcnicholas.ie

021-4911066