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Customer Service Administrator

Our client, a global leading asset manager is seeking a Customer Service Administrator on a permanent basis. Hybrid working model, based in Shannon. Attractive package on offer.

 

Overview of Responsibilities:

  • Ensure all complaints received are recorded, investigated and responded to in line with relevant legislative and regulatory requirements.
  • Ensure excellent attention to detail with all written complaint responses comprehensively addressing all aspects of the complaint being addressed.
  • Maintain Service Level Agreements (SLA) /Customer Service.
  • Build and maintain first class relationships with internal teams, clients and relevant third parties.
  • Exhibit a strong customer centric focus at all times.
  • Escalate issues/concerns identified through the Complaints handling process.
  • If an error is identified during complaint investigation capture on error system.
  • Complaints data is used as an effective feedback tool to identify training. requirements/process improvements across the business. 

What the ideal candidate looks like:

  • APA Qualification (desired)
  • Experience in Financial Services (desired)

What you get in return:

  • 20 days of annual leave
  • Laya Healthcare
  • Pension
  • Hybrid working model
  • Bonus scheme
  • Educational Assistance
  • Life Assurance

For a confidential discussion and more information on the role, please contact Alicja Burchardt.

021-2427109

alicja.burchardt@collinsmcnicholas.ie