Customer Service -Multilingual

Customer Service Specialist with fluent German & other language, French & Spanish and Italian & other language with a leading Galway based company - Contract

Responsibilities:

• Process all orders. Orders are received primarily by email, with some also received via phone, fax or directly through our online system.
• Communicate proactively with internal and external customers regarding order status and other topics in a professional, positive and courteous manner.
• Review and maintain customers open orders on a daily basis.
• Investigate and resolve order processing issues reported by customers and working cross-functionally with other departments to resolve customer queries.
• Resolve e-mail, fax and telephone inquiries and liaise directly with customers on a variety of issues such as pricing, inventory availability, terms, delivery or general questions.
• Collaborate with other departments to ensure accuracy of data maintained on SAP
• Keeping customer account changes up to date and communicated to the commercial sales team.

Requirements:

• 3 years plus experience in customer service, order management function.
• Fluency in German, French& Spanish or Italian with another language. Must be fluent in English.
• SAP or other ERP system experience a significant advantage

For a confidential discussion and more information on the role, please contact Deirdre Moran.

deirdre.moran@collinsmcnicholas.ie

091-70671