Customer Service -Multilingual
Customer Service Specialist with fluent German & other language, French & Spanish and Italian & other language with a leading Galway based company - Contract
- Process all orders. Orders are received primarily by email, with some also received via phone, fax or directly through our online system.
- Communicate proactively with internal and external customers regarding order status and other topics in a professional, positive and courteous manner.
- Review and maintain customers open orders on a daily basis.
- Investigate and resolve order processing issues reported by customers and working cross-functionally with other departments to resolve customer queries.
- Resolve e-mail, fax and telephone inquiries and liaise directly with customers on a variety of issues such as pricing, inventory availability, terms, delivery or general questions.
- Collaborate with other departments to ensure accuracy of data maintained on SAP
- Keeping customer account changes up to date and communicated to the commercial sales team.
- 3 years plus experience in customer service, order management function.
- Fluency in German, French& Spanish or Italian with another language. Must be fluent in English.
- SAP or other ERP system experience a significant advantage
For a confidential discussion and more information on the role, please contact Deirdre Moran.