Customer Service -Multilingual

Customer Service & Languages
Customer Service & Languages
Galway
Fixed Term Contract
16174
Galway
Fixed Term Contract
16174

Customer Service Specialist with fluent German & other language, French & Spanish and Italian & other language with a leading Galway based company - Contract


Responsibilities:

  • Process all orders. Orders are received primarily by email, with some also received via phone, fax or directly through our online system.
  • Communicate proactively with internal and external customers regarding order status and other topics in a professional, positive and courteous manner.
  • Review and maintain customers open orders on a daily basis.
  • Investigate and resolve order processing issues reported by customers and working cross-functionally with other departments to resolve customer queries.
  • Resolve e-mail, fax and telephone inquiries and liaise directly with customers on a variety of issues such as pricing, inventory availability, terms, delivery or general questions.
  • Collaborate with other departments to ensure accuracy of data maintained on SAP
  • Keeping customer account changes up to date and communicated to the commercial sales team.


Requirements:

  • 3 years plus experience in customer service, order management function.
  • Fluency in German, French& Spanish or Italian with another language.┬áMust be fluent in English.
  • SAP or other ERP system experience a significant advantage


For a confidential discussion and more information on the role, please contact Deirdre Moran.

deirdre.moran@collinsmcnicholas.ie

091-70671

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Your Consultant
Deirdre Moran
Recruitment Consultant