Collins McNicholas

Customer Operations Specialist required for medical device company in Co. Galway.

  • Develop and foster customer relationships with regular communication to understand their needs and expectations while acting with urgency and flexibility to ensure customer satisfaction.
  • Contract review for new parts (Product Introduction Process)
  • Quotation creation for new and existing business.
  • Order processing for customer POs including any subsequent changes, expedites or updates.
  • Management of New Product builds.
  • Provide input for Business Reviews and participate as required.
  • Working with the external Sales team to help grow the business, attend scheduled tradeshow events and customer site visits when necessary and support marketing activities.
  • Collaborate to deliver on key service metrics including Order Acknowledgement Cycle Time and Quote Cycle Time and On Time in Full Deliveries.
  • In partnership with other functions, support the creation of reporting metrics that show the site’s performance to customer expectations.
  • Ensure that all customer contractual obligations are implemented and maintained as required.
  • Perform all Customer Operations processes and procedures as documented in the Quality Management System.


  • Excellent communication and time management skills.
  • Degree qualification an advantage.
  • Drive & Execution – Ability to work with a positive outlook to solve problems systematically. Taking all individual responsibilities seriously. Be prepared to accept challenging improvement goals.
  • Organised, flexible, professional person that works well alone or a part of a multi-disciplined team.
  • Excellent attention to detail.

For a confidential discussion and more information on the role, please contact Noeleen Stewart on 091706712 or email

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