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Customer Operations Specialist - Galway

Customer Operations Specialist – Fixed Term Contract.


The Customer Operations Specialist acts as a customer advocate while working closely with Production, Supply Chain, Engineering, Quality, and external Sales. Reporting to the Customer Program Manager.


  • Develop customer relationships with regular communication to understand their needs and expectations while acting with urgency and flexibility to ensure customer satisfaction.
  • Contract review for new parts (Product Introduction Process)
  • Quotation creation for new and existing business.
  • Order processing for customer POs including any subsequent changes, expedites or updates.
  • Management of New Product builds.
  • Provide input for Business Reviews and participate as required.
  • Working with the external Sales team to help grow the business, attend scheduled tradeshow events and customer site visits when necessary and support marketing activities.
  • Collaborate to deliver on key service metrics.
  • In partnership with other functions, support the creation of reporting metrics that show the site’s performance to customer expectations.
  • Perform all required processes & procedures as documented in the Quality Management System.  
  • Provide analysis in support of site revenue forecasting and the preparation of reports for senior management review.


Requirements:

  • Degree qualification an advantage.
  • Previous senior experience in customer support in a manufacturing environment desirable.
  • Excellent up to date excel skills essential.
  • Strong mathematical skills with a good eye for attention to detail.
  • Strong Commercial Awareness/ Business acumen.
  • Excellent communication and time management skills.


For a confidential discussion and more information on the role, please contact Noeleen Stewart.

noeleen.stewart@collinsmcnicholas.ie

091 706712