Collins McNicholas

Collins McNicholas currently have an exciting opportunity for a Customer Operations Engineer with one of their clients in the Mid-West Region. This role is a permanent position.

 

The following are the key requirements for the role:

Responsibilities:

  • Provide technical support for a variety of software/ hardware based solutions
  • Deliver a high quality of customer service
  • Maintain close and effective interaction with internal teams
  • Provide on-site support and professional services to strategic customers
  • Participate in customer solution design and project planning
  • Install and commission customer solutions
  • Conduct solution acceptance testing and handover
  • Design and deliver customer training
  • Create and maintain customer support documentation
  • Provide internal and customer reports/metrics

 

Requirements:

  • Have a relevant degree with 5+ year’s industry experience
  • Ability to troubleshoot and prioritise effectively in a multi-tasking environment
  • Database installation and administration (MySQL, Oracle)
  • Development/Scripting skills – Perl, Bash/Shell, Java-Script
  • Installation and operation of Virtualised platforms (VMware)
  • Linux installation and administration
  • IP LAN/WAN design and administration
  • Web Service configuration/administration
  • Excellent oral and written communications skills
  • Natural personality attributes to enable the delivery of ‘best in class’ customer service
  • Ability to appreciate customer requirements and expectations
  • You should possess a high level of spoken and written English

Previous knowledge of technologies such as elasticsearch, X-Pack and Kibana are highly desirable while a basic understanding of Java and/or C++ coding methodologies would be of benefit. Exposure to protocols such as SS7, Sigtran, MAP, SMPP or Diameter would also be of interest. 

 

For a confidential discussion on the above role please contact Michael O’Leary on 061-512270

First Name

Surname

Your Email (required)

Your mobile (required)

Preferred Collins McNicholas Office (required)

Comment / Cover Letter

Upload CV

In order to provide you with our services, we need to process certain personal information about you. We will only use your personal information to deliver the job-seeking or related services you have requested.

We seek your consent to store your data and provide you with the best possible service. If you have any questions regarding our legal obligations to you or your rights under the GDPR please refer to our privacy statement which clearly outlines all of your rights.

Related Articles

Med Tech Report

A new report shows that Ireland’s medical technology sector employs over 32,000 people, hosts 18 of the 25 largest Med Tech companies in the world, and has €12.6 billion worth of exports annually, making Ireland the fifth largest exporter in Europe. Ireland develops some of the most sophisticated products in the industry, with particular strengths in high […]
Read More
  • Find a job
  • Apply
  • Get a job