Information Technology JobsCustomer Operations Engineer

  • CJ50174
  • Permanent
  • Limerick, Limerick City

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Collins McNicholas

Role Responsibilities:

• Provide technical support for a variety of software/ hardware based solutions

• Deliver a high quality of customer service

• Maintain close and effective interaction with internal teams

• Provide on-site support and professional services to strategic customers

• Participate in customer solution design and project planning

• Install and commission customer solutions

• Conduct solution acceptance testing and handover

• Design and deliver customer training

• Create and maintain customer support documentation

• Provide internal and customer reports/metrics

Skills, Experience and Qualifications:

• Have a relevant degree with 3+ year’s industry experience

• Ability to troubleshoot and prioritise effectively in a multi-tasking environment

• Database installation and administration (MySQL, Oracle)

• Development/Scripting skills – Perl, Bash/Shell, Java-Script

• Installation and operation of Virtualised platforms (VMware)

• Linux installation and administration

• IP LAN/WAN design and administration

• Web Service configuration/administration

• Excellent oral and written communications skills

• Natural personality attributes to enable the delivery of ‘best in class’ customer service

• Ability to appreciate customer requirements and expectations

• You should possess a high level of spoken and written English

• Previous knowledge of technologies such as elasticsearch, X-Pack and Kibana are highly desirable while a basic understanding of Java and/or C++ coding methodologies would be of benefit. Exposure to protocols such as SS7, Sigtran, MAP, SMPP or Diameter would also be of interest.

For a confidential discussion and more information on the role, please contact Aideen on 021 4911061 or email aideen.kehoe@collinsmcnicholas.ie

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