Customer Care Coordinator

  • Reference: 46793
  • Job Type: Permanent
  • Location: Longford, Roscommon, Westmeath
  • Category: Medical Devices

After Sales Customer Service Rep

On behalf of our client based in Co. Westmeath, we are currently recruiting for an After Sales Customer Service Rep. Our client is a medical devices company and this role is to provide an excellent customer service journey for customers/ patients and manage all customer care queries, post installation of equipment, regular updates and provide a full after care focus to long-term clients

You will be on the road servicing our clients in the midlands region.  It is a full time permanent position, offering company vehicle, laptop/phone – to ensure mobile working.

Main duties:

Customer Service

  • Scheduling Face to Face client calls during installation and post installation of a new product
  • Dealing with any issues that may have arisen and feed this information back to Head office (i.e. any technical issues etc)
  • Customer feedback management
  • Being the main point of contact for your customers and linking back to HQ

The Person

  • Previous experience in customer services role is desirable
  • Previous experience working in a clinical setting/ healthcare providing/ nursing – all an advantage
  • Ability to prioritise and manage multiple tasks simultaneously while meeting multiple deadlines
  • Capable of working independently yet as part of a team
  • Approachable personality with professional customer/service focus
  • Strong interpersonal skills
  • Strong problem solving ability
  • Answer customer calls from our Clients customer base promptly, professionally, efficiently and accurately – drive positive customer interactions and outcomes
  • Ability to work autonomous and self-driven.

For a confidential discussion and more information on the role, please contact David Lennon on 09064 78104 and email your CV to david.lennon@collinsmcnicholas.ie

For more information on our Recruitment and HR Services and to see a full list of our available jobs across Ireland, please visit our website www.collinsmcnicholas.ie


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David Lennon

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  • David Lennon
  • Recruitment Consultant
  • 0906478104
  • Connect with David
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