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Custody Client Service Consultant

Our client is an industry-leading financial services company and they currently have an exciting opportunity for a Custody Client Service Consultant to join their team in Limerick. This position is on an initial 12-month fixed-term contract that may have the possibility to extend. As a Custody Client Service Consultant, you will be responsible for providing exceptional support to clients, ensuring the highest level of service across the increasing client base.

Hybrid working is in place – 3 days in the office and 2 from home.


  • Act as the primary point of contact for assigned clients, ensuring their custody needs are met.

  • Initiate proactive and frequent communication with clients to foster strong relationships.

  • Lead and conduct comprehensive service reviews to ensure client satisfaction.

  • Develop and nurture relationships with key business partners, both internal and external.

  • Monitor and track service delivery against project plans and Service Level Delivery (SLD) targets.

  • Gather insights through client reviews, surveys, and feedback to enhance service quality.

  • Escalate service-related issues and opportunities to relevant stakeholders.

  • Collaborate with the team to consistently deliver proactive and unparalleled client service.

  • Uphold integrity, accountability, and exceptional client service standards.

  • Cultivate an inclusive environment that fosters trust, respect, and collective impact.


  • Experience in Fund Services, with a preference for Custody experience.

  • In-depth knowledge of the securities industry and financial instruments.

  • Strong leadership skills and a passionate advocate for the organisation.

  • Exceptional interpersonal skills, with the ability to drive change and best practices.

  • Effective communication abilities across various levels of partners and clients.

  • Proven ability to promote inclusivity within a team setting.

  • Positive team player with a proactive attitude.

  • Quick learner with the capability to understand and communicate client strategy.

  • Demonstrated track record of enhancing service delivery and operational efficiency.

For a confidential discussion and more information on the role, please contact Megan O’Doherty