Collins McNicholas

Contact Centre Team Manager

This Contact Centre Team Manager role will be responsible for managing a small team and business development for the organisation.

 

Role:

  • Management of staff and ensuring all policies and procedures are adhered to.
  • Business development, driving sales and promotion of the business.
  • Ensuring highest standards of customer service throughout the organisation.
  • Project management.

 

Requirements:

  • Business, finance or related degree.
  • 2-3 years people management experience.
  • Excellent ability to build rapport and relationships.
  • Excellent time management and ability to prioritise and multitask.
  • Excellent customer service skills.
  • Excellent communication and interpersonal skills.
  • Experience working with KPIs.

For more information or for a confidential discussion please contact Claire Normoyle on 061-512270 

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