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Collins McNicholas

Contact Centre Team Manager:

This Contact Centre Team Manager role will be responsible for managing a small team and business development for a sporting organisation.

 

Job Description: 

  • Driving sales and marketing the business.
  • Managing a large budget.
  • Operations management across two different sites. 
  • Management of staff and ensuring all policies and procedures are adhered to.
  • Business development, driving sales and promotion of the business.
  • Ensuring the highest standards of customer service throughout the organisation.
  • Project management.
  • Strategising and budget management.

 

Job Requirements:

  • Business, finance or related degree.
  • 2-3 years people management experience.
  • Excellent ability to build rapport and relationships.
  • Previous experience managing large budgets. 
  • Excellent time management and ability to prioritise and multitask.
  • Excellent customer service skills.
  • Excellent communication and interpersonal skills.
  • Experience working with KPIs.
  • Interest in sport. 

For more information or for a confidential discussion please contact Claire Normoyle on 061-512270 claire.normoyle@collinsmcnicholas.ie

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