Complaints QA Technician

  • Reference: GY47262
  • Job Type: Permanent
  • Location: Mayo
  • Category: Science, Pharmaceutical & Food

The Complaints – Quality Assurance Technician Grade V, will report directly to the complaints manager and coordinate the handling of customer complaints investigations, trending and analysis for all commercial & clinical products, working with internal departments on Root Cause Problem Solving cases to ensure implementation of robust Corrective/Preventive action plans and tracking these to completion. The Complaints – Quality Assurance Technician Grade V is responsible for opening, tracking and maintain records for complaints received and data entry into complaint handling system.  The Complaints – Quality Assurance Technician Grade V, is responsible for coordinating cross-functional activities in the investigation of Adverse Event/ Product Quality and customer service complaints and determination of root cause including the coordination of laboratory testing of complaint samples.                                                                                                    

The Complaints – Quality Assurance Technician Grade V will liaise with corporate QA and Regional offices as part of the case investigation.                                                       

 

KEY REQUIREMENTS

Education and Experience/Knowledge:

Essential

  • Proficient computer skills including: Word, Excel.
  • Excellent written and communication skills
  • Highly motivated and a self -starter
  • Ability to multi-task numerous complaints
  • Good interpersonal skills
  • Good time management and organizational skills

 

Desirable

  • Previous experience in Pharmaceutical company
  • Bachelor Degree in Sciences or related field
  • Previous experience in the use of Trackwise and Document management systems

 

Behaviours/Value:

  • Relationship Building: establishing excellent working relationships with cross functional teams involved in complaint investigation. Liaise with corporate QA and Regional offices as part of the case investigation.
  • Communication: excellent communication and presentations skills, both written and oral.
  • Planning & Organising: co-ordinate cross-functional activities in the investigation of Adverse Event/ Product Quality and customer service complaints and determination of root cause.
  • Decision Making: identify and understand issues, problems and opportunities whilst providing a viable solution.
  • Adaptability; Able to work in a fast, dynamic, environment whilst being able to adjust readily to meet unexpected constraints.
  • Passion for results: – Understand and ensure compliance with internal procedures and external global regulatory requirements
  • Receptivity to feedback – Receptive to the ideas of others and welcome and accept constructive feedback, display humility where appropriate.  
  • Culture fit: Upholding the values and ethos

 

Other requirement (i.e. travel)

  • Undertake any training or travel that the role may require

Firstname (required)

Surname (required)

Your Email (required)

Your phone

Upload CV (required)

Security Code captcha

Comment

Amy O’Neill

Contact Consultant

  • Amy O’Neill
  • Recruitment Consultant
  • 091706718
  • Connect with Amy

Job Seekers Guide

cmcn_hr_color
Everything you need to know to find a job, including; how to prepare a CV and cover letter, how to prepare for a job interview, how to navigate the modern job market, and much more.
view more