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Complaints Co-Ordinator | Hybrid

  • Sector: Science & Pharma
  • Contact Email:
  • Job Ref: 20134

A 12-month contract position has arisen with our client located in Westport Co. Mayo who are looking to hire a Complaints Co-Ordinator to join their PMQA Department.

The Complaints Co-Ordinator will report directly to the complaints manager and coordinate the handling of customer complaints investigations, trending, and analysis for all commercial & clinical products, working with internal departments on Root Cause Problem Solving cases to ensure implementation of robust Corrective/Preventive action plans and tracking these to completion. The Complaints Co-Ordinator is responsible for coordinating cross-functional activities in the investigation of Adverse Event/ Product Quality and customer service complaints and determination of root cause including the coordination of laboratory testing of complaint samples.



  • Provide guidance to department personnel to ensure all complaints are fully investigated and suitable CAPA implemented. Liaise with corporate QA and Regional offices as part of the case investigation.
  •  Liaise with internal departments, corporate QA, and regional offices to achieve closure of complaint cases in a timely manner. 
  • Manage the intake, opening, tracking, and maintaining records for complaints received and data entry into the complaint handling system.
  • Supporting the preparation of documentation on adverse events and quality defects received through the complaints system to ensure timely submission to relevant regulatory agencies.
  • Develop technical product expertise to assess the adequacy of complaint information and review complaint investigations.
  • Support complaint trend analysis and issuance of key reports to relevant departments.
  • Understand and ensure compliance with internal procedures and external global regulatory requirements.
  • Actively participate in departmental Continuous Improvement projects and support achievement of department goals and objectives.


  • Proficient computer skills including Word and Excel.
  •  Excellent written and communication skills
  • Highly motivated and a self-starter
  • Ability to multi-task numerous complaints
  • Good interpersonal skills
  • Good time management and organizational skills


  • Previous experience in pharmaceutical company
  • Bachelor’s Degree in Science or a related field
  • Previous experience in the use of Trackwise and Document management systems.

For a more detailed and confidential discussion on this role contact Jessica Ryan