Complaints & Change Analyst

  • Reference: 46998
  • Job Type: Permanent
  • Location: Galway, Westmeath
  • Category: Science, Pharmaceutical & Food

Change Analyst Responsibilities:

  • Quality Assurance responsibility for document change control, complaints & CAPA management within the organization.
  • Maintain these Quality Management System process compliance in line company procedures.
  • Liaise with internal customers on requirement to support quality assurance activities.
  • Responsible for customer complaint handling and maintenance of the customer complaint handling system including the implementation and follow up of corrective actions.
  • Monitor investigation timelines for quality issues e.g. non-conformance and CAPA and productivity initiatives associated with operations.
  • Provides guidance in the resolution of complaint investigations including guidance on correct administration.
  • Provide training on document change and complaints administration where required.
  • Update governing quality procedures to ensure compliance with quality system needs and relay this information where required.
  • Report out key process indicators (Document Change Control, Complaints & CAPA) on time on an on-going basis.
  • Take on any further reasonable responsibilities as assigned to you by your manager.

Change Analyst Requirements:

  • Certificate or Diploma qualified with a minimum of 1 year’s industry experience.
  • Must be competent in Ms Word, Excel, PowerPoint and other software systems.
  • Attention to detail is key including good documentation practices and process adherence.
  • Willingness to develop excellent analytical and problem solving abilities.
  • Must be available to travel on requirement.
  • Experience of ENISO13485 & 21 CFR Part 820
  • Auditing experience would be an advantage.

For more information or to apply please contact Tina Egan on tina.egan@collinsmcnicholas.ie 09064 78104.

Please Note: Collins McNicholas will not forward your details to any company without your prior approval.

Setting the Standards for Excellence in Recruitment

To see a full list of jobs available across Ireland please visit our website at www.collinsmcnicholas.ie


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Tina Egan

Contact Consultant

  • Tina Egan
  • Recruitment Consultant
  • 09064 50663
  • Connect with Tina

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