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Communication and Customer Relations Representative (German Speaking)(Hybrid)

Our client has an exciting opportunity to join their customer service team as their new Communications and Customer Relations Representative (German Speaking) Our client is a world premier organisation for vacation ownership with resorts at destinations around the globe. This role is an exciting customer service-based role and would ideally suit someone who has some customer service background and who is looking to break into the hospitality industry. This role is being offered on a full-time, permanent basis. This role is currently being worked remotely however in February 2022 they will begin to return to the office using a hybrid way of working. This modal will be 2 days in the office and 3 days from home.

Key Responsibilities

  • Maintain a workable relationship between owners and the Holiday Experience Department.
  • To ensure all issues are responded to and closed within a satisfactory period of time and ensure all necessary follow-up is done to resolve any issues.
  • To use Standard Operating Procedures of the Holiday Experience Department operating procedures as a guide to the standards and practices which are to be followed by all associates in this department and discipline so that questions may be correctly answered, problems may be resolved, and compliance with all laws and company policies may be insured.
  • To be willing to train and to instruct other members of the department and the operation by passing along skills and information to assist them in their development and advancement
  • To cross-train and to be competent in the performance and understanding of other functions required of the Customer Relations department and be able to fill in as required and as directed in the absence of associates who are normally responsible for those duties.
  • To strive to become an independent associate, able to analyse problems and formulate plans to overcome challenges to get work done quickly with a high degree of quality. To make sound and logical decisions and to choose appropriate courses of action based on the parameters of the situation at hand.
  • To help create an ongoing effort to improve the Holiday Experience department and the Owners through personal action and by contributing ideas to support the departments improvement effort.
  • To respond sensitively to the needs and feelings of others, regardless of status or position; to accept interpersonal differences and to maintain rapport.
  • To understand the department as a business and to be familiar with any profit objectives and the relationship of the department’s budgetary goals.

Key Requirements

  • Fluent written and oral English and German.
  • An out-going people-oriented personality that conveys pride in your work.
  • Ability to function in a fast-paced environment handling multiple priorities simultaneously. To be able to deal with situations of a dynamic nature; to be able to modify plans, actions, and decisions in light of changing situations and circumstances.
  • Perform all tasks and any other tasks as required by management in a timely manner ensuring all deadlines are met.
  • Comply with company policies and procedures.
  • To be able to clearly express oneself; to properly use such technical factors as grammar, vocabulary, eye contact, and voice inflation.
  • Ability to apply common sense understanding to carry out detailed, involved instructions; to deal with problems involving several concrete variables in a form standardised situation.
  • Maintain computer systems knowledge.

For a confidential discussion and more information on the role, please contact Ryan Blackett. 

(021) 4911065