Customer Service & Languages JobsCollections Agent

  • CJ50973
  • Permanent
  • Cork

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Collins McNicholas

Great opportunity to join a growing telesales agent team in Cork, with uncapped commission. If you are a customer-focused person and have the drive to hit targets for competitive commission rewards then this could be for you.

Role Responsibilities:

  • Deal with customers in relation to billing queries
  • Documentation and resolution of telephone inquiries in an efficient manner.
  • Project a professional and customer-focused impression of the company.
  • Deal with customers in an empathetic and professional manner in difficult or awkward situations.
  • Ensuring that accurate records are maintained in the relevant systems.
  • Communicate and escalate to immediate Supervisor when necessary all issues related to accounting queries in a timely manner.
  • Achieve targets on a monthly basis.
  • Meet the agreed standard levels of quality.
  • Daily activity success against key performance indicators
  • Handle objections effectively and professionally.

Role Requirements:

  • Ideally previous experience of working in a call centre or retail environment
  • Collections experience would be an advantage
  • Strong work ethic and confident phone manner essential.
  • Excellent interpersonal and organisational skills.
  • Experience of working to and performing against set targets.
  • Ability to deal positively and professionally with difficult situations that may arise.
  • Strong negotiating and influencing skills.
  • Proactive attitude 
  • Good PC skills ~ MS office/data entry experience

For a confidential discussion and more information on the role, please contact Lauren McCarthy.

lauren.mccarthy@collinsmcnicholas.ie

(021) 4911064

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