Collins McNicholas

Work for a reputable brand where you can progress your career.

This organisation are well-established in the market and have a strong brand. You will be joining a team who work very well together and are looking to grow and bring in more support. In this position you will be delivering a premium service to clients through effective and timely processes and services.

Requirements:

Responsible for service and delivery to one or multiple clients within their area of specialization 

Ensures and maintains client service levels to dedicated client/s by ensuring the timely and accurate delivery of reports/information, attends operational meetings both internally and externally with key client(s)

Operates independently; has in-depth knowledge of business unit/ function.

Manages large and/or complex projects such as strategic change management, new business/product initiatives, process re-engineering, merger and acquisitions integration and provides multi-disciplinary consulting service such as marketing and technology to business groups

Cultivates and maintains working relationship with Relationship Managers, Client Service Delivery Managers and other Service Managers to ensure client service needs are met

Acts as the key client contact within area of expertise and follows up on day-to-day client queries and issue resolution

Responsible for identifying and addressing service issues as and when they arise

Requirements:

A College or University degree and/or relevant proven work experience is required

Excellent oral and written communication skills are required
Knowledge of financial industry operations, including fiduciary services and use of trust systems

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