Collins McNicholas

Job Description

The role of a Claims Handler involves processing medical claims for clients worldwide, from Australia to Germany and Argentina to Italy, all countries are catered for. We ensure a high level of client service while processing claims within an industry leading 48 hours timeframe. The Claims Department is a very fast paced and challenging environment, with many different languages used and a mixture of cultures.

Key Responsibilities

  • Process claims within the agreed company SLA, Clear to Zero, and adjudicate each claim in accordance with policy benefits to achieve company loss ratio targets
  • Ensure accurate and efficient adjudication/investigation of each claim, ensuring timely follow-up of claims, to deliver a superior client experience and accurate reporting
  • Consistently contribute to departmental success by meeting agreed personal and team targets for both productivity and quality
  • Foster healthy inter-departmental relationships by responding to internal customer queries in a professional, solution-focused manner to ensure an efficient response is provided
  • Other Ad-hoc duties as required


  • Administrative experience
  • Experience working with tight deadlines
  • Strong Knowledge of Microsoft Office ( Excel, Word)
  • Valid EU work permit with the ability to work full-time year round
  • Fluency in English and German/French/Japanese.

What we offer…

  • A competitive Salary and bonus scheme
  • Career progression opportunities and training
  • Excellent benefits such as pension, health insurance for employee, his/her spouse and children under 18, and discounts on car and house insurance 
  • Flexible working hours
  • Incremental salary increases  related to the length of service
  • Free onsite parking
  • Sports & Club society
  • Transport Subsidy
  • Support for professional studies including APA examinations
  • Relocation Assistance

For a confidential discussion and more information on the role, please contact Sarah Boyle on 016620088 or email

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