Collins McNicholas

The Role

My client, a government-funded organisation based in Dublin City, is seeking to hire a Business Systems Trainer to join their team. We are looking for someone who has a passion for training and for supporting front line stakeholders and management teams. The successful candidate will join a team of trainers, therefore we are looking for ambitious team players with a capacity to provide high-level training supports, with a focus on operational effectiveness and service excellence.

Key Responsibilities

  • Deliver accessible overviews of our Dynamics 365 Systems. This will include orientation for new staff members and specialised training in response to changing roles, business processes and system functionality.
  • Demonstrates high standards of organisational and time management skills in the delivery of training plans
  • Deliver bespoke training programs tailored to different internal and external business users to ensure that they are up-to-date with relevant Microsoft SharePoint and Dynamics 365 Systems in response to ongoing operational needs
  • Deliver training and information that is tailored to particular functional groups which relate directly to the implementation of  programmes, including programme rules and design
  • Take responsibility for first line support for system users where the user needs training and coaching on existing functionality.
  • Provide training that supports staff in the development of their relevant skills and competencies to enable them to perform their assigned roles effectively.
  • Support stakeholders training needs through webinars, video tutorials, use of online resources and the use of technology to support best practice in training delivery
  • Liaise with key stakeholders to ensure that Microsoft SharePoint & Dynamics 365 training programmes are well promoted and well utilised in all business teams.

Required Experience:

  • At least 2 years prior experience in delivering group and individual training to business user groups.
  • Previous experience in delivering training and support to Microsoft SharePoint & Dynamics 365 end users.
  • Experience in the development of effective training documentation and creation of training support materials and webinars
  • A proven customer service ethos with strong relationship building skills across business teams and external stakeholders.
  • Be a very experienced communicator in both written and oral presentations and experienced in using multi-media for delivering training
  • Strong organisational and time management skills and attention to detail.
  • Proficiency in Microsoft Office applications to include Excel, Word, PowerPoint, Outlook, and experience using MS Project and MS Visio.
  • The successful candidate will be required to provide training in a number of locations around Ireland
  • Candidate must provide evidence of a training or learning and development related accreditation (e.g. CIPD, IITD, QQI, Train the Trainer, JEB).

For a confidential discussion and more information on the role, please contact Eoghan Dalton on 090 64 78104 or email eoghan.dalton@collinsmcnicholas.ie

For more information on our Recruitment and HR Services and to see a full list of our available jobs across Ireland, please visit our website www.collinsmcnicholas.ie

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