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Business Systems Support - Co Galway

  • Sector: IT
  • Contact Email: noeleen.stewart@collinsmcnicholas.ie
  • Job Ref: 19845

Business Systems Support required for well established company in Co Galway


The successful candidate will have responsibility for the day to day maintenance, business & technical support and future enhancements of our ERP system (QAD). This person will also have responsibility of the on-site maintenance of their IT systems and co-ordinating with our off-site IT support.

 

Responsibilities:

  • Lead and deliver successful management of ERP projects identified for the business.
  • Provide an effective support service for Back Office business systems, and Manufacturing business systems.
  • Working closely with technical/business teams to provide insights where appropriate.
  • Ability to document workflows and processes and procedures. Regularly identifying and promoting opportunities to automate system processes.
  • Work closely with business stakeholders to establish requirements and translate them to technical solutions.
  • Monitor and troubleshoot ERP issues to provide 1st level application support.
  • Ensure that SLAs of support tickets raised are being met.
  • Involved in creation of functional and technical documentation.
  • Day to day maintenance of all on site IT issues, in conjunction with external IT providers.

Requirements:

  • Third level qualification with 3 years plus experience with strong project management experience.
  • Experience working with ERP system.
  • A clear understanding of Business Processes and how they integrate across business functions.
  • Good knowledge of Linux, and Windows server environments.
  • Good understanding of database development and maintenance.

For a confidential discussion and more information on the role, please contact Noeleen Stewart.

noeleen.stewart@collinsmcnicholas.ie

091 706712