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Collins McNicholas

Responsibilities:

  • Execute a strong credit control function ensuring debt is collected in a timely manner, reaching monthly targets for assigned ledgers across EMEA and LAPAC regions
  • Build lasting relationships with the customer base
  • Chase outstanding debts by phone, e-mail etc while maintaining full notes of collection activities undertaken
  • Investigate “On Hold” customer orders with a view to resolving them by negotiation with the customer and other departments to facilitate release
  • Negotiate letters of credit and bank guarantees on specific markets
  • Liaise and communicate with internal departments (Customer Service / Sales / Finance / Tax / IS) as required to resolve outstanding queries and keep high level of customer satisfaction
  • Flag high or low risk customer accounts to the risk team, to mitigate our bad debt exposure or adjust credit limits in accordance with progressing sales figures
  • Provide reporting on various aspects of the AR function (Bad debt provision, collection forecast, dispute log)
  • Work effectively with other SSC team members and departments
  • Own and oversee (responsible areas) operational processes in relation to AR to ensure compliance with audit requirements
  • Provide back up on colleagues’ holidays, sick leave or vacant positions ensuring a high level of service
  • Ad-hoc projects as assigned to by the SSC / AR Management

Requirements:

  • 2 years + relevant experience in a similar role
  • Multinational Shared Service Environment experience
  • Language: Fluent English Written and Oral. Another European Language is an advantage although not essential.
  • Attention to detail
  • Strong communication and organisation skills
  • Ability to work on own initiative
  • Good problem-solving ability
  • Good interpersonal skills and experience of working in a diverse environment

If interested please call Francesca Pasetto on 01 66 200 88 or email francesca.pasetto@collinsmcnicholas.ie

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