Our client, a world premier organization for Vacation Ownership with resorts at destinations around the globe is looking for a collection accounts assistant with fluent German to join their team.
Job Spec - full spec available on request
Responsible for servicing & collection of past due loan and maintenance fee accounts as assigned.
Execution of loan and maintenance fee calls to owners worldwide, requesting payment and aiming to reduce and control delinquency of past due accounts to the MVCI average rate.
Complete all required collection activities for timely completion.
Providing regular updates on overdue loan and maintenance fee accounts.
Communicate with owners by telephone, email, fax and post when account becomes past due, requesting payment, and follow up on all promises received and accounts that have not been reached on initial call.
Liaise with internal and external departments regarding servicing and collections.
Ensure all owners data (credit card details and personal data) is secure and saved as per PCI and PII guidelines.
Responding and helping with ‘Payment’ overflow calls from owner services, when required.
Translate documentation, when required.
Fluency in English and German is required.
Education, Experience and Key Competencies:
Qualified Accounting Technician or similar qualification.
Experience working in a similar role.
Excellent attention to detail.
Excellent communication and interpersonal skills.
Ability to work as part of a team and independently as required.
For a confidential discussion and more information on the role, please contact Jessica Kennedy