We have an exciting opportunity for an Account Manager to join a multinational facilities and maintenance solutions company. This is a full-time, permanent role and will cover the Connaught region. You will be the main point of contact for existing accounts, ensuring the smooth running of the business on a day-to-day basis.
Key Responsibilities:
- Ensure all services meet and exceed customer expectations, maintaining contracts to company standards and resolving issues promptly.
- Build strong client relationships, promote excellent service across teams, and act on customer feedback and audits.
- React in a timely manner to any issues that arise, supporting their resolution within the scope of the contract.
- Monitor KPIs, support underperforming sites, and maintain the availability of uniforms, PPE, and equipment.
- Work closely with internal teams to recruit, train, develop, and manage staff performance while fostering an inclusive, collaborative, and motivated work environment.
- Support business development and growth through continuous upselling to existing accounts/
- Promote safe working practices, conduct audits and risk assessments, and ensure adherence to company policies.
- Work with internal teams on payroll, budgets, and holiday schedules to maintain financial compliance.
Requirements:
- Experience within the facilities management, security, cleaning, or maintenance industry is an advantage.
- Multi-site management experience.
- Minimum of 4 years’ experience as a supervisor/leading teams.
- Proven experience within an outsourced setting.
- Full, clean driving license.
- Experience of project management, including planning, implementation and follow-up.
- Strong customer service, have a positive attitude, be flexible, confident, and reliable.
For a confidential discussion and more information on the role, please contact Deirdre Moran.
deirdre.moran@collinsmcnicholas.ie
091-706710