This case study offers insight into the recruitment solution Collins McNicholas delivered to a vacuum engineering company headquartered in the UK. Today the company has 8,000 employees worldwide and is a leading manufacturer of vacuum and abatement equipment used in advanced manufacturing processes.
About the Company in Ireland
The Company required recruitment services at two sites, one in Co. Dublin and one in Co. Kildare. A site in Dublin 15 was chosen for a new Centre of Excellence and subsequently, a Customer Care Centre was established in Co. Kildare at their client facility. Collins McNicholas’ initial task was to support the recruitment of 80-100 employees, across a range of disciplines, within a 6 month period to be based at the service technology centre.Collins McNicholas is continuing as a trusted business partner to support and assist the Company with its expansion and recruitment plans for phase 2 of the project and build a team to support the customer contact centre client site – currently supporting the ramp-up of 60 additional contract staff in field services roles.
The cornerstone of the recruitment campaign was the time invested by both sides in developing and building the foundations of a successful partnership. A dedicated microsite and dual-branded marketing campaign also played a key role in sourcing a pool of suitable candidates.
Account Management Structure
Collins McNicholas was also retained to provide related HR Services for the Company and subsequently seconded a team member to provide full-time dedicated recruitment support. HR admin support was provided to the new Ireland team, in conjunction with a dedicated team of recruiters to manage the rapid ramp-up for both sites in Ireland.
Types of Roles Hired
This project has been hugely successful for both the Company and Collins McNicholas. 124+ roles have been filled to date for both sites and recruitment is still ongoing. The commitment from both parties to develop a true partnership was the cornerstone of the project's success. Regular sharing of information was pinnacle to meeting service delivery and seconding a team member to the Company full-time during peak hiring period allowed for communications to be centralised to one dedicated resource. This will help ensure the Company continues to attract key talent as it continues to grow its operation in the East.
"We engaged Collins McNicholas to support us with our recruitment requirements in 2019 as we established our manufacturing site in Ireland, and they have continued to provide us with valuable support and high-quality candidates for a wide range of roles in our organisation, including Operations, Supply Chain, Finance, Legal, Customer Service and IT. Michelle, Christopher and the team worked closely with us to understand our requirements based on our plans for the organisation and to source suitable candidates accordingly. We look forward to continuing to work with Collins McNicholas in the future."
– Managing Director, Client Company
Initial meeting with Senior Management team and IDA representatives in Dublin
Presented market intelligence regarding skills availability, salary variations across the regions and compensation and benefit packages, to support the decision-making process on location
Dublin 15 chosen to set up 40,000m² Service and Technology Centre (STC) with plans to employ 120 people across engineering, technology and support
Collins McNicholas chosen as exclusive recruitment partner for the establishment of the STC. 60-80 roles to be filled initially
Recruitment activity commenced
Team assigned along with onsite recruitment administrator
IDA announcement and official launch of dedicated dual branded Collins McNicholas and Edwards microsite for candidate attraction, marketing and management of the application process
Further support delivered to the Customer Care site for non-permanent workers (60 roles) and subsequently supported the recruitment of the Company's global team
Sept 2021 to Mid 2022
Recruitment for the customer contact centre ongoing. Dedicated team and marketing campaign to recruitment ongoing for up to 60 contract workers to be based at the customer site on initial 12 months contracts through Collins McNicholas. 35 currently on site and recruitment ongoing as the sustaining engineering/maintenance roles develop for the continuous support.
Further support delivered for other recruitment of the Company's global team for various technical/engineering roles.
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Associate Director - Leinster