Linux Support Engineer | Collins McNicholas

Linux Support Engineer

  • Reference: CJ45348
  • Job Type: Permanent
  • Location: Cork, Cork City, Munster
  • Category: Information Technology

Job Description:

Along with our modern, forward-thinking client, we are seeking Technical Support Engineers who have an interest in joining a Customer Support Team and creating an Award-Winning World Class Support Organization. Some people like to solve complicated technical problems and some enjoy working in a fast paced, high intensity environment…we are searching for someone who loves both!

Role Responsibilities:

  • Provide Technical Support to Customers over Portal, Email and Telephone mediums
  • Solve Technical Challenges related to the Installation, Deployment and Management of Company Technology
  • Document, Escalate and Follow Through with Undesirable Product Conditions and/or Issues
  • Create, Revise and Publish internal and public facing Product Solutions 
  • Interface with the Development, Engineering and Sales Teams


Role Requirements:

  • Intermediate Linux Command Line Experience
  • Knowledge of Open Source products (OpenVas, WireShark, Snort, NESSUS, NFDump, nTop)
  • Extensive Trouble Shooting skills involved with Appliance Installation, Deployment and Usage in a Complex Network Environment
  • Deep Hands on Experience Performing Network/System Administration and/or Technical Support in Complicated Multi-Device Networks
  • Production use of CRM Systems (OTRS, Salesforce, Assembla etc.)
  • Knowledge of RMA Procedures and EOL Policies
  • Ability to Communicate in a Professional, Friendly and Effective Manner
  • Proven Written and Verbal Communication Skills explaining complex procedures
  • Previous Experience providing Technical Support for a Network Security Company specifically shipping Network Security Appliances
  • Previous Customer Facing role (Customer Service, Support, etc.)
  • Ability to provide Technical Support while achieving a high level of Customer Satisfaction
  • Strong Collaborator, Solutions Oriented Team Focused
  • High-Energy person with an extremely Positive Attitude



For a confidential discussion and more information on the role, please contact Karen Collins on 021 4911064 or email

For more information on our Recruitment and HR Services and to see a full list of our available jobs across Ireland, please visit our website

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Contact Consultant

  • Karen Collins
  • IT Recruitment Consultant
  • 00353214809118
  • Connect with Karen
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