Technical Customer Support Engineer | Collins McNicholas

Technical Customer Support Engineer

  • Reference: LK45817
  • Job Type: Contract
  • Location: Kerry, Limerick
  • Category: Information Technology

Collins McNicholas currently have an exciting opportunity for a Technical Customer Support Engineer with one of their clients in the Mid-West Region. This role is a Contract position.

 

The following are the key requirements for the role:

 

 

Responsibilities:

  • The ideal candidate will have extensive experience involving a Mechanical electronic background.
  • The candidate will need various experience of computer networking.
  • The candidate will need to offer Product support on biomedical device software & hardware to include:
    • Installation
    • Customer training on devices
    • Remote Support
    • Logging of customer interactions * The candidate will need to deliver excellent Customer Service – Telephone support.
    • The candidates will need Excellent communication skills and be a team player.
    • They will need Trouble shooting abilities.
    • They will need experience Working with Internal customers – clinical & customer solutions team.

Requirements:

 

  • Self-motivated individual with a passion for first-class mechatronics Service Delivery.
  • Team player, who is both commercially and technically astute, with the ability to communicate & work with all user types matching assistance provided with user skills.
  • Able to take responsibility for actions and outcomes, to prioritise customer needs based on overall business requirements and maintain the highest of standards.
  • Excellent analytical, communication and presentation skills supported by strong administrative skills.
  • A calm logical approach to resolving problems, even where without prior knowledge.
  • Structured organisational and problem-solving skills and attention to detail. Able to manage multiple tasks, work to high standards under pressure & meet deadlines.
  • Capable of working in a methodical and thorough manner and comprehensively documenting work processes, change management procedures and policies.

 

For a confidential discussion on the above role please contact Michael O’Leary on 061-512270


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Michael O'Leary

Contact Consultant

  • Michael O'Leary
  • Recruitment Consultant
  • 061 512273
  • Connect with Michael

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