Team Leader – APA Qualified | Collins McNicholas

Team Leader – APA Qualified

  • Reference: GJ44428 w
  • Job Type: Contract
  • Location: Clare, Galway, Galway City
  • Category: Banking & Finance

Insurance Team Leader required with 3 years management experience.  Must be APA qualified.   Contract.    

  • Drive high productivity and sales performance within the Outbound Team through the best in class coaching.
  • Work closely with the Management team to monitor the performance of all team members and implement strategies to achieve the most beneficial outcomes for the team & customer.
  • Monitor on-going training and development requirements in order to achieve continuous improvement and performance excellence
  • Challenge the team and individuals to be the best and achieve exceptional levels of performance
  • Drive and exceed individual and team sales and productivity targets.
  • Promote an enthusiastic and energetic atmosphere within the team, increasing motivation and results
  • Review KPI’s daily, weekly & monthly to ensure team are operating at effectively
  • Work alongside the Dialler Manager in ensuring we optimise resource and KPI achievement through monitoring and managing real-time adherence 
  • Ensure that business objectives are achieved as set out. Manage relationships with key internal and external stakeholders
  • Drive people engagement and support delivery of the right working environment and provide direction and development of our talent.
  • Conduct monthly 121’s, understanding the performance of the team and coaching their continued improvement. Updating their working profiles for their progression


  • 3 Years Insurance Management Experience
  • MCC APA Qualification or CIP
  • Excellent performance management, operational and organisational skills
  • Excellent coaching& mentoring skills
  • Excellent interpersonal and communication skills
  • Excellent reporting skills proficient in Microsoft office, Excel and PowerPoint
  • Strong attention to detail and ability to work in a fast paced environment                                
  • Experience in Web Chat highly desirable
  • Flexibility of work shift hours due to the nature of the outbound team operating hours.

Please note that the contact centre will operate from Monday to Saturday

For a confidential discussion and a more detailed job spec (more information on the role), please contact Noeleen Stewart on 091-706712 or email


For more information on our Recruitment and HR Services and to see a full list of our available jobs across Ireland, please visit our website

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Contact Consultant

  • Noeleen Stewart
  • Principal Recruitment Consultant
  • 091 706712
  • Connect with Noeleen

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