Senior Customer Care Administrator- Dublin | Collins McNicholas

Senior Customer Care Administrator- Dublin

  • Reference: DJ44000
  • Job Type: Permanent
  • Location: Dublin City Centre, Dublin North, Dublin West
  • Category: Customer Service, Call Centres & Languages


  • Masterdata tickets to extend Materials to Ireland
  • Masterdata tickets to add pricing to customer accounts
  • Creating Signature Jig PO’s for Biomet Inc
  • Consignment Requests & Orders
  • Placing PO’s & Reqs for extra demand orders
  • Sourcing stock from Europe
  • Set Forecast spreadsheet & monthly review meetings
  • Shipping stock to other European countries
  • Tracking outstanding loanset billing PO’s & chasing billing
  • Completing new vendor forms
  • Monitoring out of date stock in the field
  • Scrapping out of date implants on SAP
  • Placing Local LS bookings on SAP
  • Moving loansets from customer to customers’ accounts
  • Processing customers credits and debits
  • Issuing Quotes to customers Placing customer Orders
  • Providing POD’s copy invoices & del notes to customers
  • Daily Backorders report and email reps
  • Emailing invoices to customers on a weekly basis
  • Pricing Adjustments & constructing pricing lists
  • Field Notices signed & returned monitoring
  • Monthly Sales By region Sheet updated


  • 2 years + relevant experience in a similar environment.
  • Experience using SAP
  • Understanding of Orthopaedics would be advantageous.
  • Must possess excellent skills in IT and telephone use
  • Proactive, self-motivated attitude
  • Excellent communicator and interpersonal skills
  • Excellent written and oral language skills
  • A problem solver with lateral thinking
  • A high degree of accuracy and an attention to detail
  • Exhibit a professional & positive attitude at all times
  • Ability to own and follow through on projects required


For a confidential discussion and more information on the role, please contact Nicola Egan on 090 64 78104 or email

For more information on our Recruitment and HR Services and to see a full list of our available jobs across Ireland, please visit our website

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Nicola Egan

Contact Consultant

  • Nicola Egan
  • Recruitment Consultant
  • 09064 50668
  • Connect with Nicola

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