Senior Customer Care Administrator- Dublin | Collins McNicholas

Senior Customer Care Administrator- Dublin

  • Reference: DJ44000
  • Job Type: Permanent
  • Location: Dublin City Centre, Dublin North, Dublin West
  • Category: Customer Service, Call Centres & Languages

Responsibilities:

  • Masterdata tickets to extend Materials to Ireland
  • Masterdata tickets to add pricing to customer accounts
  • Creating Signature Jig PO’s for Biomet Inc
  • Consignment Requests & Orders
  • Placing PO’s & Reqs for extra demand orders
  • Sourcing stock from Europe
  • Set Forecast spreadsheet & monthly review meetings
  • Shipping stock to other European countries
  • Tracking outstanding loanset billing PO’s & chasing billing
  • Completing new vendor forms
  • Monitoring out of date stock in the field
  • Scrapping out of date implants on SAP
  • Placing Local LS bookings on SAP
  • Moving loansets from customer to customers’ accounts
  • Processing customers credits and debits
  • Issuing Quotes to customers Placing customer Orders
  • Providing POD’s copy invoices & del notes to customers
  • Daily Backorders report and email reps
  • Emailing invoices to customers on a weekly basis
  • Pricing Adjustments & constructing pricing lists
  • Field Notices signed & returned monitoring
  • Monthly Sales By region Sheet updated

Requirements:

  • 2 years + relevant experience in a similar environment.
  • Experience using SAP
  • Understanding of Orthopaedics would be advantageous.
  • Must possess excellent skills in IT and telephone use
  • Proactive, self-motivated attitude
  • Excellent communicator and interpersonal skills
  • Excellent written and oral language skills
  • A problem solver with lateral thinking
  • A high degree of accuracy and an attention to detail
  • Exhibit a professional & positive attitude at all times
  • Ability to own and follow through on projects required

 

For a confidential discussion and more information on the role, please contact Nicola Egan on 090 64 78104 or email nicola.egan@collinsmcnicholas.ie

For more information on our Recruitment and HR Services and to see a full list of our available jobs across Ireland, please visit our website www.collinsmcnicholas.ie

Follow us on LinkedIn and connect with our Recruitment Consultants to discuss the latest jobs as well as our job searching tips and videos!


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Nicola Egan

Contact Consultant

  • Nicola Egan
  • Recruitment Consultant
  • 09064 50668
  • Connect with Nicola

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