Retail/Hospitality General Manager | Collins McNicholas

Retail/Hospitality General Manager

  • Reference: CJ45184
  • Job Type: Permanent
  • Location: Cork, Cork City, Munster
  • Category: General Management

Main responsibilities:

  • Deliver exceptional customer service and inspire your team to deliver the same exceptional standards.
  • Develop, train and coach a reliable team and motivate them to a level of competence, clarifying and delegating direct responsibility of their role.
  • Manage individual and team performance and standards through continual review and communication.
  • Manage all overheads, stock, team schedules, labour control and all other elements affecting the profitability of the business in accordance with business targets and KPIs.
  • Maximise all areas of sales revenue and continually challenge yourself and your team with business targets.
  • All Cash handling, card transactions, banking and transaction/sales reporting.
  • Manage upkeep and condition of all equipment and premises ensuring prompt remedial action as required.
  • Ensure the correct and continual use of all company procedures, systems and documents.
  • Following company guidelines plan and implement localised marketing and promotional initiatives by engaging the resources available.
  • Maintain a safe and harmonious working and customer environment and ensure the highest standards of hygiene and health and safety.


Required Experience /Skills/Attributes:

Essential Criteria:

  • Significant solid 4 years+ management experience in a fast paced, customer focused Retail/Leisure/Hospitality/Catering sector.
  • Evidence of people management, training and development and on the job coaching and support.
  • Full Accountability and responsibility for business or sales targets or KPIs in current and previous roles.
  • Strong communication, organisation and Leadership skills.
  • An approachable and enthusiastic manor and a can-do attitude.
  • Computer literate and knowledge of analysing and responding to financial reports and company information.
  • Can make decisions using own initiative but involving relevant assistance where necessary.
  • Previous experience of working with extremely high standards in customer service, quality, hygiene and good knowledge of maintaining a focus on health and safety in the work place.
  • Have a good working knowledge of handling formal HR procedures including performance management.
  • Be fully flexible and prepared to take accountability of the uninterrupted opening hours of the business.
  • Be fully committed, passionate, reliable and dynamic in fully engaging in our Company Ethos, and treating the business as your own.

Desirable Criteria

  • Full Driving License
  • Trained in First Aid


Additional Information:

  • Full training will be given for the role.
  • Successful applicants will be required to travel and stay in Northern Ireland for a period of time as part of their training. All travel and accommodation costs will be covered by the company.
  • Due to the nature of the business the successful applicant will normally be required to work on a Saturday as this is the busiest business day.


For a confidential discussion and more information on the role, please contact Karen Collins on 021 4911064 or email

For more information on our Recruitment and HR Services and to see a full list of our available jobs across Ireland, please visit our website

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  • Karen Collins
  • IT Recruitment Consultant
  • 00353214809118
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