Quality Executive – Call Centre | Collins McNicholas

Quality Executive – Call Centre

  • Reference: LK221122xx
  • Job Type: Permanent
  • Location: Clare, Limerick, Tipperary
  • Category: General Management

Quality Executive

Are you interested in a career in Quality in a leading company in a call centre environment in the Limerick Area?

This role has a strong focus on high quality, standardization and continuous improvement with a wide scope of responsibilities across a number of departments.

Key Responsibilities:

  • Ensure compliance in the business operation to achieve and maintain international standards such as IS EN ISO9001, EN15838, ISO27001

  • Ensure compliance of the business to the General Data Protection Regulation

  • Work effectively with existing and prospective clients and internal customers to gather feedback, identify requirements and execute effective quality processes that meet business needs.

  • Agreement on quality standards with clients, prospective clients and internal customers, acting as a champion for the customer’s best interests

  • Plan and review processes to achieve business process excellence targets & actively promote a culture of continuous improvement in the business

  • Develop, map and document process steps that support employees in completing their assigned responsibilities

  • Lead the operations quality calibration process to ensure high standards of assessment are maintained

  • Create high quality reports which indicate insights, trends and areas of improvement opportunity

  • Monitor and measure policy & process adherence, recommend corrective action where appropriate and assist with implementation

  • Lead Auditor for Internal & External Quality Audits

  • Act as key point of contact for certification & surveillance audits from certification bodies    

  • Provide training to internal customers in the upkeep of procedures and  key metrics to ensure compliance with standards

    Key Requirements:

  • Qualification in Quality Management or other relevant business discipline

  • Understanding of the requirements of International standards such as ISO9001, EN15838 & ISO27001

  • Previous experience in a Quality role in a Call Centre environment is an advantage

  • Solid working knowledge of quality & process improvement procedures

  • Analytical with excellent process mapping skills

  • Proficient in all Microsoft Office Suites

  • Strong organisational skills

  • Flexible, resilient and receptive to change with the ability to manage changing priorities

  • Ability to maintain and build key relationships with internal and external stakeholders

Firstname (required)

Surname (required)

Your Email (required)

Your phone

Upload CV (required)

Security Code captcha


Chloe Sheehan

Contact Consultant

  • Chloe Sheehan
  • Recruitment Consultant
  • 061 512271
  • Connect with Chloe

Job Seekers Guide

Everything you need to know to find a job, including; how to prepare a CV and cover letter, how to prepare for a job interview, how to navigate the modern job market, and much more.
view more