Mortgage Support Agent | Collins McNicholas

Mortgage Support Agent

  • Reference: LK223344yy
  • Job Type: Permanent
  • Location: Clare, Limerick, Tipperary
  • Category: Banking & Finance

Are you looking for the opportunity to join a leading Financial Services Firm in the Mid-West?

Our client currently has an opportunity for a Mortgage Support Agent to join their team.  

The ideal candidate will be QFA or APA Qualified with strong negotiation skills.

Key Responsibilities:

  • Key management and responsibility for a dedicated list of pre-arrears and arrear mortgage accounts
  • Negotiate for payments and complete financial assessments
  • Create work out strategies for each account
  • Recommend loan restructuring options
  • Client interaction through meetings with borrowers and professional associates
  • Communicate with customers via post and phone in accordance with the Code of Conduct on Mortgage Arears and the Mortgage Arrears Resolution Process(MARP)
  • Deliver solutions for customers facing financial difficulty
  • Follow agreed lines of escalation for borrowers whose mortgage debts are not viable or are unsustainable

Key Requirements:

  • QFA Qualified or APA Qualified in housing loans
  • Collections Experience(Desired)
  • A proven track record in credit management
  • Ability to work towards key KPI’s

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Chloe Sheehan

Contact Consultant

  • Chloe Sheehan
  • Recruitment Consultant
  • 061 512271
  • Connect with Chloe

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