Medical Support Specialist – Galway | Collins McNicholas

Medical Support Specialist – Galway

  • Reference: GJ42269 m
  • Job Type: Permanent
  • Location: Clare, Galway, Galway City
  • Category: Customer Service, Call Centres & Languages

Medical Customer Technical Support Specialist required with a scientific qualification and a minimum 1 year experience in a customer service function.  Galway city. 

To provide first  level support to our colleagues within Europe in resolving customer complaints and improving our customers experience

  • To be a central source for data regarding product performance that then is used by Marketing, Manufacturing, etc… to deliver increased customers loyalty
  • To resolve customer issues in an efficient and timely manner and within agreed Service Level Agreements
  • To continually identify opportunities for process and system improvements that will reduce time and increase efficient resolution of customer complaints
  • Maintain and grow personal knowledge and skills, technical and / or product knowledge.
  • Develop and maintain areas of expertise in product specialism’s required for role; sharing and expanding knowledge within the Customer Services team

 Requirements:

  • Previous experience in a regulated environment (science / biomedical)  and be capable of providing excellent customer support with challenging technical complaints.
  • Ideally the individual would have scientific qualification with minimum 1 year experience, training provided.
  • Experience in Trouble shooting/Technical query handling essential.
  • Communicate technical knowledge to both customers and colleagues as necessary.
  • Provide written reports when requested and as necessary.
  • Time management skills to manage personal workload as per the business requirements. 
  • Ability to take ownership, organise workload and change priorities quickly
  • Possess initiative and integrity

For a confidential discussion and a more detailed job spec (more information on the role), please contact Noeleen Stewart on 091-706712 or email noeleen.stewart@collinsmcnicholas.ie

 

For more information on our Recruitment and HR Services and to see a full list of our available jobs across Ireland, please visit our website www.collinsmcnicholas.ie


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Contact Consultant

  • Noeleen Stewart
  • Principal Recruitment Consultant
  • 091 706712
  • Connect with Noeleen

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