IT Support Technician | Collins McNicholas

IT Support Technician

  • Reference: CJ45360
  • Job Type: Permanent
  • Location: Munster, Tipperary
  • Category: Information Technology

Job Purpose:

Supports the planning, development, implementation and operations of applications, computers, peripherals and telephony devices for internal customers.


Role Responsibilities:

  • Organizes and performs Installation, Move, Add, Changes (IMAC) of application, computer, phone and other hardware.
  • Troubleshoots and repairs issues related to phone, computer, peripherals, printer, application and Operating Systems.
  • Creates and maintains database entries in Remedy Asset Management to accurately track Information Technology assets, and monitors and maintains work or repair requests in the Remedy incident management system.
  • Plans, tests and partners in the roll-out of new applications, hardware, Operating Systems and infrastructure equipment.
  • Performs hardware and software compatibility tests for monthly/quarterly security patching, application and Operating System updates.
  • Maintains, develops and installs network infrastructure equipment and implements necessary changes.
  • Provides guidance and technical expertise for users related to system or software related purchases and provides ad-hoc user training and instruction on computer hardware and applications.
  • May be responsible for server administration, storage back-up and other data centre activities as needed.
  • May be responsible for server administration, storage back-up and other data centre activities as needed.  


Role Requirements:

  • Level 6 in IT
  • 2-3 years relevant work experience
  • PC Hardware / Software experience
  • Quality mind-set & Client focus
  • Good communication skills
  • Basic Networking concepts
  • Adherence to service level agreements
  • Strong Troubleshooting skills
  • Ability to provide on-call support on a rotation basis 


For a confidential discussion and more information on the role, please contact Karen Collins on 021 4911064 or email

For more information on our Recruitment and HR Services and to see a full list of our available jobs across Ireland, please visit our website

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Contact Consultant

  • Karen Collins
  • IT Recruitment Consultant
  • 00353214809118
  • Connect with Karen
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