IT Helpdesk Support Engineer – Mayo – 1yr contract | Collins McNicholas

IT Helpdesk Support Engineer – Mayo – 1yr contract

  • Reference: SJ44815
  • Job Type: Contract
  • Location: Mayo, Roscommon, Sligo
  • Category: Information Technology

Our client based in Ballina Co. Mayo requires an IT Helpdesk Support Engineer for a 1 year fixed term contract.

Main Duties & Responsibilities:

IT Helpdesk Support Engineer required to provide infrastructure and applications support to business users via centralised, single point of contact. The duties required are as follows:

  • Responding to customer queries in a timely and professional manner
  • Provision of break/fix and managed services via Service Desk
  • Log and provide support for service requests
  • Provide support for problem resolution ensuring the highest level of customer satisfaction
  • Escalate support requests through the use of support tools, either to internal and remote support teams.
  • Achievement of individual and team KPI’s 


  • Minimum of one recognised technical certification, e.g. Microsoft MCP, Cisco CCNA, CompTIA etc.
  • Minimum third level degree in IT or related discipline.
  • Minimum 2 years’ experience in an IT support role.
  • Experience and a good understanding of Microsoft Active Directory is required. Experience with federated services and domain trusts is advantageous.
  • Understanding of Office 365, SQL, Office, VMware, BackupExec, Linux, Software Deployment or Mobile device management is also advantageous.
  • Experience of working with Service Level Agreements
  • Exceptional customer focus and problem solving abilities
  • Ability to work autonomously and in a team, strong time management, attention to detail, self-awareness, solution oriented thinking, outstanding interpersonal and communication skills (both written and verbal), ability to communicate technical concepts to non-technical people and a commitment to ongoing self-improvement are essential characteristics.

For a confidential discussion and more information on the role, please contact Aideen Cummins on 071-9140252 or email

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Contact Consultant

  • Aideen Cummins
  • Principal Recruitment Consultant
  • 071 9140252
  • Connect with Aideen

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