Insurance Customer Service Executive- Swords | Collins McNicholas

Insurance Customer Service Executive- Swords

  • Reference: DJ 44881
  • Job Type: Contract
  • Location: Dublin North, Louth, Meath
  • Category: Administration


  • Deliver /exceed agreed new business sales and renewal retention targets on a monthly basis.
  • Pro-actively lead generate from within the office branch.
  • Outbound calling campaigns using an automated dialler solution.
  • Cross selling other products utilising in-branch promotions and campaigns.
  • Achieve and maintain compliance standards.
  • Adherence to all policies and procedures.
  • Provide temporary cover to other branches as required.
  • Liaise directly with customers and other internal departments to resolve any outstanding issues and ensure maximum customer satisfaction.
  • Responsible for continuous improvements to existing processes and procedures: identify re-occurring issues/queries with the aim to resolve permanently through training, communication, and problem solving skills.


  • Accredited Product Advisor (APA) in General Insurance or Certified Insurance Practitioner (CIP) and/or Qualified Financial Advisor (QFA) with bridging in General Insurance.
  • Proven track record working in a sales, insurance or similar environment.
  • Able to work on your own and as part of a team.
  • Ability to ensure that excellent customer service standards are maintained at all times.
  • Time management, attention to detail and an ability to multi-task and prioritise workload.
  • Ability to meet tight deadlines and react to situations quickly, efficiently and professionally.
  • Strong communication and interpersonal skills including excellent written and spoken English.
  • Flexibility, execution & “can do” attitude.

Desirable Requirements

  • Willingness to complete further exams.

For a confidential discussion and a more detailed job spec (more information on the role), please contact Nicola Egan on 090 64 78104 or email

For more information on our Recruitment and HR Services and to see a full list of our available jobs across Ireland, please visit our website

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Nicola Egan

Contact Consultant

  • Nicola Egan
  • Senior Recruitment Consultant
  • 09064 50668
  • Connect with Nicola

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