Insurance Customer Service Executive- Swords | Collins McNicholas

Insurance Customer Service Executive- Swords

  • Reference: DJ 44881
  • Job Type: Contract
  • Location: Dublin North, Louth, Meath
  • Category: Administration

Responsibilities:

  • Deliver /exceed agreed new business sales and renewal retention targets on a monthly basis.
  • Pro-actively lead generate from within the office branch.
  • Outbound calling campaigns using an automated dialler solution.
  • Cross selling other products utilising in-branch promotions and campaigns.
  • Achieve and maintain compliance standards.
  • Adherence to all policies and procedures.
  • Provide temporary cover to other branches as required.
  • Liaise directly with customers and other internal departments to resolve any outstanding issues and ensure maximum customer satisfaction.
  • Responsible for continuous improvements to existing processes and procedures: identify re-occurring issues/queries with the aim to resolve permanently through training, communication, and problem solving skills.

 Requirements:

  • Accredited Product Advisor (APA) in General Insurance or Certified Insurance Practitioner (CIP) and/or Qualified Financial Advisor (QFA) with bridging in General Insurance.
  • Proven track record working in a sales, insurance or similar environment.
  • Able to work on your own and as part of a team.
  • Ability to ensure that excellent customer service standards are maintained at all times.
  • Time management, attention to detail and an ability to multi-task and prioritise workload.
  • Ability to meet tight deadlines and react to situations quickly, efficiently and professionally.
  • Strong communication and interpersonal skills including excellent written and spoken English.
  • Flexibility, execution & “can do” attitude.

Desirable Requirements

  • Willingness to complete further exams.

For a confidential discussion and a more detailed job spec (more information on the role), please contact Nicola Egan on 090 64 78104 or email nicola.egan@collinsmcnicholas.ie

For more information on our Recruitment and HR Services and to see a full list of our available jobs across Ireland, please visit our website www.collinsmcnicholas.ie

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Nicola Egan

Contact Consultant

  • Nicola Egan
  • Senior Recruitment Consultant
  • 09064 50668
  • Connect with Nicola

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