German Quality Analyst- Customer Support- Dublin | Collins McNicholas

German Quality Analyst- Customer Support- Dublin

  • Reference: DJ41109
  • Job Type: Contract
  • Location: Dublin City Centre, Dublin West, Meath
  • Category: Science, Pharmaceutical & Food


  • Responsible for review and reporting of medical and non-medical product complaints within the EMEA region.
  • Manages correspondence with complainants, health care professionals and internal manufacturing sites.
  • Manages the vigilance workflow and process.
  • Manages replacements, reimbursements, legal requests where required.
  • Manages investigations on reportable complaints and follow up with manufacturing sites and reviews complaints for closure.
  • Participates in training for medical device vigilance related issues.



  • Fluent German & English
  • 1 year+ experience  in a Medical Device/Customer Support role in the pharmaceutical, medical device, nutritional or related industry experience.
  • 4 Year degree in a scientific, technical, or compliance discipline or equivalent experience (e.g.two years experience in related field).
  • English language and at least one other language desirable 
  • Personal skills needed include tact, open-mindedness, self-reliance and sound judgment. 
  • Excellent oral and written communication skills.

For a confidential discussion and more information on the role, please contact Nicola Egan on 090 64 78104 or email

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Nicola Egan

Contact Consultant

  • Nicola Egan
  • Senior Recruitment Consultant
  • 09064 50668
  • Connect with Nicola

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