German Customer Service Specialist – Galway | Collins McNicholas

German Customer Service Specialist – Galway

  • Reference: GJ44114 c
  • Job Type: Permanent
  • Location: Clare, Galway, Galway City
  • Category: Customer Service, Call Centres & Languages

German Customer Service Specialist required with 2 years plus experience in a multinational environment.  Galway.

 Responsibilities:

  • Process all orders received via CRM system and review and maintain customers open orders on a daily basis
  • Responsible for all facets of assigned customers.
  • Resolve e-mail, fax and telephone issues with customers regarding pricing, inventory availability, terms, delivery or any other question or situation a customer may inquire about
  • Work with others, i.e. service assurance, to ensure that accurate customer information is maintained in SAP
  • Stay current with inventory levels and requirements
  • Responsible for making sure any customer account changes are communicated to relevant owner(Sales team)
  • Keep up-to-date on products, inventory, promotions, etc. that are necessary to provide customers with impeccable customer service
  • Keep Team Lead informed of all changes, issues and potential concerns of all customer accounts
  • Work with warehouse or supply chain personnel as needed to ensure customer requirements are met
  • Complete all customer or staff requested reporting
  • Responsible for executing applicable Quality Management System (QMS) processes, monitoring the success of service provided, and delivering an excellent customer experience.

 

Requirements:

  • Must have 2 – 3 years customer service experience in a multinational environment.
  • Fluent German, both written and verbal is essential  Fluency in French and Italian would be a distinct advantage.
  • SAP or other ERP system experience a significant advantage

 

For a confidential discussion and a more detailed job spec (more information on the role), please contact Noeleen Stewart on 091-706712 or email noeleen.stewart@collinsmcnicholas.ie

 

For more information on our Recruitment and HR Services and to see a full list of our available jobs across Ireland, please visit our website www.collinsmcnicholas.ie


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Contact Consultant

  • Noeleen Stewart
  • Principal Recruitment Consultant
  • 091 706712
  • Connect with Noeleen

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