German Customer Service- Dublin | Collins McNicholas

German Customer Service- Dublin

  • Reference: DJ40970
  • Job Type: Contract
  • Location: Dublin City Centre, Dublin North, Dublin West
  • Category: Customer Service, Call Centres & Languages

Key responsibilities will include (but are not limited to) the following:

 Order administration

  • Ensuring all orders received via telephone, fax, post, email & EDI are processed accurately and promptly upon receipt.
  • Ensure daily, weekly and monthly reporting is carried out as per business requirements.
  • Provide product information and technical advice.
  • Complete diverse administrative tasks according to customer/market requirement
  • Ensure that all customer queries – order queries, stock situation, deliveries, and invoices – are resolved satisfactorily.

Customer Service

  • Manage a portfolio of top revenue generating customers in order to increase customer loyalty
  • All queries handled according to specific quality guidelines
  • Work closely with internal/external customers to build and maintain customer loyalty
  • Tailor solutions to customer needs

 

Essential Skills / Experience

  • 3rd level qualification is desirable with a minimum 1 year of experience in a similar role familiar with Standard Operating Procedures.
  • Fluency in German is essential and also strong level of English.
  • IT knowledge: Windows application Word/Excel to Intermediate level, including basic keyboarding skills (+ 35 wpm).
  • Additional systems skills preferable which would be an advantage: Outlook, Quality Management Systems, SAP
  • Excellent customer focus
  • Excellent interpersonal and problem solving skills
  • Excellent telephone manner and professional writing skills
  • Team player

For a confidential discussion and more information on the role, please contact Nicola Egan on 090 64 78104 or email nicola.egan@collinsmcnicholas.ie

For more information on our Recruitment and HR Services and to see a full list of our available jobs across Ireland, please visit our websitewww.collinsmcnicholas.ie

Follow us on LinkedIn and connect with our Recruitment Consultants to discuss the latest jobs as well as our job searching tips and videos!

 


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Nicola Egan

Contact Consultant

  • Nicola Egan
  • Senior Recruitment Consultant
  • 09064 50668
  • Connect with Nicola

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