- Reference: GJ42269 bn
- Job Type: Permanent
- Location: Clare, Galway, Galway city
- Category: Customer Service, Call Centres & Languages
English, German, French,Italian or Spanish medical Customer Technical Support Specialist required with a scientific qualification and a minimum 1 year experience in a customer service function.
To provide first level support to our colleagues within Europe in resolving customer complaints and improving our customers experience
- To be a central source for data regarding product performance that then is used by Marketing, Manufacturing, etc… to deliver increased customers loyalty
- To resolve customer issues in an efficient and timely manner and within agreed Service Level Agreements
- To continually identify opportunities for process and system improvements that will reduce time and increase efficient resolution of customer complaints
- Maintain and grow personal knowledge and skills, technical and / or product knowledge.
- Develop and maintain areas of expertise in product specialism’s required for role; sharing and expanding knowledge within the Customer Services team
- Previous experience in a regulated environment (science / biomedical) and be capable of providing excellent customer support with challenging technical complaints.
- Ideally the individual would have scientific qualification with minimum 1 year experience, training provided.
- Fluency in English, German, French,Italian or Spanish.
- Experience in Trouble shooting/Technical query handling essential.
- Communicate technical knowledge to both customers and colleagues as necessary.
- Provide written reports when requested and as necessary.
- Time management skills to manage personal workload as per the business requirements.
- Ability to take ownership, organise workload and change priorities quickly
- Possess initiative and integrity
For a confidential discussion and a more detailed job spec (more information on the role), please contact Noeleen Stewart on 091-706712 or email email@example.com
For more information on our Recruitment and HR Services and to see a full list of our available jobs across Ireland, please visit our website www.collinsmcnicholas.ie