French Customer Service executive | Collins McNicholas

French Customer Service executive

  • Reference: 43637
  • Job Type: Permanent
  • Location: Offaly, Westmeath
  • Category: Customer Service, Call Centres & Languages

Excellent opportunity to join global Medical Device organisation based in Athlone, Co Westmeath

Ideal candidate will have experience in a similar environment. Fluent french is essential.


To manage the day to day Customer Service activities including process of orders/ answering the phones.


Key responsibilities will include (but are not limited to) the following:

  • Work as part of a multi disciplinary team, ensuring all orders received via telephone, fax, post, etc. are processed accurately and promptly upon receipt.
  • Ensure that all customer queries – order queries, stock situation, deliveries, invoices, product queries, literature & sample requests, etc – are handled and resolved satisfactorily.
  • Ensure all customer complaints are dealt with upon receipt and resolved to the satisfaction of the customer. Ensure all product complaints are escalated to the appropriate department.
  • Maintain regular contact with the warehouse and purchasing dept. to co-ordinate deliveries, returns, etc.
  • Act as principle contact person for designated key accounts. Report to management on the monthly activity and involvement with these accounts.
  • Liaise with the sales force on a regular basis as regards quotations, orders, product queries, and general information from customers.
  • Process daily invoicing.
  • Process billing corrections on time and in accordance with the company policy.
  • Process returns from the customer on time and in accordance with the company policy
  • Involvement in special projects as required.
  • Returns: Insure that returns are processed in a timely manner


  • Fluent in English and French
  •  Business or other relevant 3rd level qualification desirable
  • A number of years experience of working in a fast moving customer service environment preferably within a multinational environment. 

  • Excellent communication skills and a professional telephone manner.

  • A self starter / “Can do” approach and attitude 

  • Ability to work effectively within multi cultural team towards strict deadlines.

  • Accuracy and attention to detail are paramount

  • Flexibility – willingness to help other colleagues to meet deadlines

  • Demonstrated computer skills, preferably word processing, spreadsheet, database, and other applicable software programs. 

  • Ability to work well with others in performing a variety of customer service tasks.

For further information on this role, please contact Ita Hodder on 09064 78104 or email

For more information on our Recruitment and HR Services, and to see a full list of our available jobs across Ireland. please visit our website at

For more information on Collins McNicholas, contact one of our five branches across Ireland in      Dublin,      Cork,      Galway,      Sligo,      Athlone

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Ita Hodder

Contact Consultant

  • Ita Hodder
  • Principal Recruitment Consultant
  • 09064 50664
  • Connect with Ita

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