Desktop Support Engineer | Collins McNicholas

Desktop Support Engineer

  • Reference: CJ45360
  • Job Type: Permanent
  • Location: Munster, Tipperary
  • Category: Information Technology

Job Purpose:

Supports the planning, development, implementation and operations of applications, computers, peripherals and telephony devices for internal customers.

 

Role Responsibilities:

  • Organizes and performs Installation, Move, Add, Changes (IMAC) of application, computer, phone and other hardware.
  • Troubleshoots and repairs issues related to phone, computer, peripherals, printer, application and Operating Systems.
  • Creates and maintains database entries in Remedy Asset Management to accurately track Information Technology assets, and monitors and maintains work or repair requests in the Remedy incident management system.
  • Plans, tests and partners in the roll-out of new applications, hardware, Operating Systems and infrastructure equipment.
  • Performs hardware and software compatibility tests for monthly/quarterly security patching, application and Operating System updates.
  • Maintains, develops and installs network infrastructure equipment and implements necessary changes.
  • Provides guidance and technical expertise for users related to system or software related purchases and provides ad-hoc user training and instruction on computer hardware and applications.
  • May be responsible for server administration, storage back-up and other data centre activities as needed.
  • May be responsible for server administration, storage back-up and other data centre activities as needed.  

 

Role Requirements:

  • 3rd Level Qualification in IT
  • 2-3 years relevant work experience
  • PC Hardware / Software experience
  • Quality mind-set & Client focus
  • Good communication skills
  • Basic Networking concepts
  • Adherence to service level agreements
  • Strong Troubleshooting skills
  • Ability to provide on-call support on a rotation basis 

 

For a confidential discussion and more information on the role, please contact Karen Collins on 021 4911064 or email karen.collins@collinsmcnicholas.ie

For more information on our Recruitment and HR Services and to see a full list of our available jobs across Ireland, please visit our website www.collinsmcnicholas.ie

Follow us on LinkedIn and connect with our Recruitment Consultants to discuss the latest jobs, our job searching tips & videos!

 


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  • Karen Collins
  • IT Recruitment Consultant
  • 00353214809118
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