Customer Service Team Lead – Galway | Collins McNicholas

Customer Service Team Lead – Galway

  • Reference: GJ43437 k
  • Job Type: Permanent
  • Location: Galway, Galway city, Westmeath
  • Category: Customer Service, Call Centres & Languages

International Customer Service Team Lead required with 2 years’ experience in managing customer service teams and experience in International trade, export process and logistics.  Galway city


  • Responsible for the Performance management of the team and that team members receive relevant and timely feedback on an on-going basis
  • Responsible for optimising revenue each month and Quarter end in collaboration with commercial team
  • Minimising “at risk “orders, escalating potential issues in a timely manner
  • Cross functional collaboration to eliminate potential issues to minimise customer and revenue impact
  • Continuously review opportunities to maximise revenue through quote to order conversion
  • Building relations with commercial and key accounts via regular meetings
  • Organising the workload for the team and ensuring that the right resources are available and trained to the highest standard
  • Measure, monitor and report on established Customer service KPI’s ensuring that they are met on an on-going basis.



  • Minimum of 2 years’ experience in  managing customer service teams desirable
  • Third level relevant business qualification or associated discipline
  • Solid understanding of and experience in International trade, export process and logistics
  • Understanding of drop ship model for delivering goods Internationally
  • Experience in tender preparation and submission
  • Experience in Letters of credit process
  • CRM experience desirable
  • Excellent Project management and report writing skills essential

For a confidential discussion and more information on the role/company please contact Noeleen Stewart Collins McNicholas Galway.

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