Customer Service Rep with Spanish | Collins McNicholas

Customer Service Rep with Spanish

  • Reference: GY45124
  • Job Type: Permanent
  • Location: Galway
  • Category: Customer Service, Call Centres & Languages

RESPONSIBILITIES

  • Responding to customer and employee questions/concerns in an efficient and effective manner and resolving issues/complaints which customers might have regarding company’s products which include but not limited to complaints, queries, refunds etc.
  • Maintaining knowledge of the company’s facilities, websites, products, promotions, policies and procedures
  • Representing the company in a professional, courteous and efficient manner
  • Complete documentation to in-house standards and be compliant with all in house procedures
  • Reporting to the Customer Service Team Leader

REQUIRMENTS

  • FLuent English and Spanish
  • Minimum 2 years’ experience working in a Call Centre or Customer Service department
  • Strong communications skills
  • Excellent telephone and customer service skills

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  • Tanya Cooke
  • IT Recruitment Consultant
  • 091 706706
  • Connect with Tanya

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