Customer Service – Order Management | Collins McNicholas

Customer Service – Order Management

  • Reference: GJ43164 b
  • Job Type: Permanent
  • Location: Galway, Galway City, Mayo
  • Category: Customer Service, Call Centres & Languages

Customer Service Order Specialist required with strong background in order processing and distribution. Galway.

Responsibilities:

  • Responsible for arranging domestic and international shipments as per Inco terms, handling customs clearance, preparing and confirming order approval and to ensure smooth transaction for the customers
  • Coordinate shipments to and from factory, supplier, site, port and international locations.
  • Process complaints
  • Prepare and send documentation that coincides with shipments and exportation and are responsible for export regulatory compliance
  • They arrange transportation and customs clearance for shipments
  • Adherence and awareness of compliance and regulatory guidelines in customer set up and support
  • Manage and respond to customer requests for quotations and tenders
  • Process fax, telephone, e-mail inquiries and orders to the committed customer timelines
  • Resolve e-mail, fax and telephone issues with customers regarding pricing, inventory availability, terms, delivery or any other question or situation a customer may inquire about
  • Communicate proactively with internal and (external customers regarding order status and other topics in a professional, positive and courteous manner
  • Work with others to ensure that accurate customer information is maintained in SAP
  • Stay current with inventory levels and requirements, in particular products on allocation
  • Responsible for making sure any customer account changes are communicated to relevant owner
  • Keep up-to-date on products, inventory, promotions, etc. that are necessary to provide customers with impeccable customer service
  • Review and maintain customers open orders on a daily basis
  • Work with warehouse or supply chain personnel as needed to ensure customer requirements are met
  • Complete all customer or staff requested reporting
  • Responsible for executing applicable Quality Management System (QMS) processes, monitoring the success of service provided, and delivering an excellent customer experience.
  • Other duties as assigned

 

Requirements:

  • Minimum 3 years’ experience of shipping, domestic and export traffic terms, documentation and procedures or proven track record in same.
  • Fluency in a European language would be an advantage either French, German and Portuguese and English.  Also looking for Russian speakers.
  • Thorough understanding of Customs regulations and of Export controls
  • Knowledge and understanding of compliance and regulatory  guidelines for setting up export customers
  • Experience handling tasks where attention to detail is critical to success
  • Proficiency with Excel and ERP Systems (preferably SAP)

For further information please contact Noeleen Stewart at Collins McNicholas Galway on 091 706712 or email noeleen.stewart@collinsmcnicholas.ie

For more information on our Recruitment and HR Services and to see a full list of our available jobs across Ireland, please visit our website www.collinsmcnicholas.ie

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