- Reference: GJ43164 jk
- Job Type: Permanent
- Location: Galway, Galway City, Mayo
- Category: Customer Service, Call Centres & Languages
Customer Service Order Specialist required with strong background in order processing and distribution. Galway.
- Responsible for arranging domestic and international shipments as per Inco terms, handling customs clearance, preparing and confirming order approval and to ensure smooth transaction for the customers
- Coordinate shipments to and from factory, supplier, site, port and international locations.
- Process complaints
- Prepare and send documentation that coincides with shipments and exportation and are responsible for export regulatory compliance
- They arrange transportation and customs clearance for shipments
- Adherence and awareness of compliance and regulatory guidelines in customer set up and support
- Manage and respond to customer requests for quotations and tenders
- Process fax, telephone, e-mail inquiries and orders to the committed customer timelines
- Resolve e-mail, fax and telephone issues with customers regarding pricing, inventory availability, terms, delivery or any other question or situation a customer may inquire about
- Communicate proactively with internal and (external customers regarding order status and other topics in a professional, positive and courteous manner
- Work with others to ensure that accurate customer information is maintained in SAP
- Stay current with inventory levels and requirements, in particular products on allocation
- Responsible for making sure any customer account changes are communicated to relevant owner
- Keep up-to-date on products, inventory, promotions, etc. that are necessary to provide customers with impeccable customer service
- Review and maintain customers open orders on a daily basis
- Work with warehouse or supply chain personnel as needed to ensure customer requirements are met
- Complete all customer or staff requested reporting
- Responsible for executing applicable Quality Management System (QMS) processes, monitoring the success of service provided, and delivering an excellent customer experience.
- Other duties as assigned
- Minimum 3 years’ experience of shipping, domestic and export traffic terms, documentation and procedures or proven track record in same.
- Fluency in French, German, Portuguese and English. Fluency in Russian also required.
- Thorough understanding of Customs regulations and of Export controls
- Knowledge and understanding of compliance and regulatory guidelines for setting up export customers
- Experience handling tasks where attention to detail is critical to success
- Proficiency with Excel and ERP Systems (preferably SAP)
For further information please contact Noeleen Stewart at Collins McNicholas Galway on 091 706712 or email email@example.com
For more information on our Recruitment and HR Services and to see a full list of our available jobs across Ireland, please visit our website www.collinsmcnicholas.ie
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